Letting and Tenant Services

Tenant Find

Are you looking to find a reliable tenant but want to avoid the inflated fees and high commission charges of high street letting agents? Our cost-effective Tenant Find Service ensures your property receives maximum online exposure, marketing it across major platforms until it is successfully let. We handle the listing and lead generation, while you maintain control by conducting viewings at times that suit your schedule.


As local property management experts, we provide professional guidance throughout the entire rental process. We offer expert advice on essential post-application steps, including tenant referencing, credit checks, Deposit Protection Schemes (DPS), legally compliant tenancy agreements, and comprehensive property inventories to protect your investment and ensure total regulatory compliance.

Five Towns Lettings Property

Let Only

Looking to advertise for a local tenant without paying high corporate agency fees? If you are happy to handle day-to-day property management but want to avoid the hassle of viewings, tenant vetting, and navigating strict legal compliance, our Let Only Service is the perfect solution. We eliminate the stress of drafting watertight tenancy agreements, keeping up with new deposit regulations, and finding reliable occupants, saving you valuable time and protecting your rental income.


What’s Included in Our Let Only Package:


  • Continuous Property Marketing: Your property will be marketed across major platforms until it is successfully let.
  • Local Brand Exposure: A prominent Five Towns lettings board will be placed at the property to capture high-intent local renters.
  • Free Rental Valuation: A comprehensive assessment to determine maximum expected rental yields and market returns.
  • Rigorous Tenant Screening: Full referencing and comprehensive credit checks using reputable platforms (like Let Alliance/Lets XL) to ensure applicant suitability.
  • Accompanied Viewings: Experienced local agents will conduct all property viewings on your behalf to secure the best fit quickly.
  • Legally Compliant Documentation: Provision of a thorough, legally binding Assured Shorthold Tenancy (AST) agreement tailored to current UK housing legislation.
  • Financial Setup & Deposit Protection: Collection of the first month's advanced rent and tenancy deposit, alongside setting up direct future rental payments straight into the landlord's account.

Full Management

Do you want to rent out your property fast, secure a steady monthly income, and completely eliminate the day-to-day hassles of being a landlord? Our comprehensive Full Property Management Service at Five Towns Lettings is designed for hands-off property owners and expanding portfolio investors. From marketing your property and running strict applicant checks to signing up occupants in a legally compliant manner and handling ongoing tenant queries, we take care of everything.


By partnering with our experienced local team, you protect your rental yield while outsourcing the stress of late-night maintenance calls, routine inspections, and shifting UK housing legislation. We treat your property as our own, ensuring total regulatory compliance and seamless rent collection so you can enjoy reliable, hassle-free passive income from your investment.

1. Premium Marketing & Local Exposure

Your property will be aggressively marketed across major online portals until it is successfully let. We combine this digital reach with a prominent Five Towns Lettings board at the property to maximize local brand exposure and capture high-intent renters.


2. Expert Valuation & Tenant Screening

We conduct a comprehensive market appraisal to maximise your rental yields. Once interest is generated, our team performs rigorous tenant screening - including full referencing and comprehensive credit checks using reputable platforms to ensure applicant suitability.


3. Accompanied Viewings & Move-In Setup Experienced local agents conduct all property viewings on your behalf to secure the best tenant quickly. Upon selection, we manage the entire move-in process, providing a legally compliant Assured Shorthold Tenancy (AST) agreement updated to current UK housing legislation.


4. Secure Deposit & Professional Inventory

To safeguard your asset, we register the tenancy deposit with a government backed Deposit Protection Scheme (DPS). Simultaneously, we prepare a thorough, full photographic property inventory to meticulously document the property's condition before move-in.

5. Rent Collection & Financial Accounting

We handle the collection of advanced and ongoing monthly rent payments. Landlords receive transparent, itemised monthly statements for completely hassle-free financial and tax tracking.


6. 24/7 Maintenance & Compliance Management Our team coordinates all property repairs through trusted local contractors. We guarantee absolute regulatory compliance by tracking and managing essential landlord safety certifications, including Gas Safety, EICR, and EPCs.


7. Quarterly Inspections & Legal Notices We conduct proactive property visits every three months, delivering detailed inspection reports straight to you. If required, we professionally handle the service of legal notices (such as Section 21 or Section 8) and manage the final end-of-tenancy check-out service and inventory comparison to prevent deposit disputes.

Rental Properties

Navigating the UK buy-to-let market requires local expertise and strict legal compliance. Whether you are a first-time landlord renting out a single investment or a seasoned professional scaling a large property portfolio, Five Towns Lettings offers the unparalleled experience needed to maximise your rental yield. Our dedicated team handles everything from tenant screening to property maintenance, ensuring your residential assets are in safe, expert hands.

Tailored Property Management Solutions That Work For You


Quite simply, we get it. As a landlord, you want to rent your property out as quickly as possible for the best market price, eliminate costly void periods, and secure a reliable monthly income. Whether you are looking for a hands-off approach or prefer to stay involved, we tailor our property services to your exact needs. We have been a trusted, independent letting specialist since 2004—we understand the complexities of the Stoke-on-Trent property market, and we are with you every step of the way.


Flexible Letting Services to Suit Your Needs:


  • Tenant Find & Marketing Only: We handle the marketing, target the right audience, and conduct rigorous tenant checks to find the ideal occupants for your property.


  • Rent Collection Service: We take the hassle out of your finances by collecting rent monthly and managing your statements, saving you time and stress.


  • Full Property Management: Leave everything to us. We handle day-to-day operations, legal compliance, and ongoing tenant relations - meaning no late-night emergency calls when a boiler breaks down.


Expert Guidance at Every Stage of the Lettings Process


From preparing your property for the market to signing the final contracts, our experienced local team provides expert advice on:


  • Cost-Effective Refurbishments & Repairs: Our in-house Five Towns Maintenance Team is available to handle everything from minor leak repairs to complete property renovations. We provide cost-effective pricing and full project management, ensuring an exceptional finish that attracts high-quality tenants.


  • Landlord Safety Compliance: Expert guidance on all required legal checks, including Gas Safety, EICR, and EPC certifications.


  • Optimising Presentation: Professional advice on whether to furnish or leave your property unfurnished to maximise your rental yield.


  • Strategic Property Marketing: Powerful online exposure and fully accompanied viewings managed with minimal disruption to your schedule.


  • Legally Binding Documentation: Handling all offers, thorough applicant vetting, and drafting watertight tenancy agreements that protect your investment.