Stoke-on-Trent and surrounding areas
Letting agents and property managers in Stoke-on-Trent
A family-run agency looking after more than 150 properties for over 50 landlords. We've let property in the Potteries since 2000, and we're landlords ourselves.
Two ways to let your property
Choose Let Only if you want a good tenant found and will run the tenancy yourself. Choose Full Management if you want us to handle everything from move-in to move-out. Every fee is shown including VAT.
| What's included | Let Only | Full Management |
|---|---|---|
| Fee (including VAT) | £420 £350 + VAT. One-off fee, charged when the tenancy starts | 12% of the monthly rent 10% + VAT. Plus a one-off £180 set-up fee (£150 + VAT) |
| Rental valuation and marketing advice | Yes | Yes |
| Finding a tenant (our network, then portals such as Zoopla) | Yes | Yes |
| Viewings, referencing and right-to-rent checks | Yes | Yes |
| Tenancy agreement | Yes | Yes |
| Inventory, check-in and check-out | – | Included |
| Deposit registration | – | Included |
| Monthly rent collection and arrears chasing | – | Included |
| Statement with every payment, invoice for every job | – | Included |
| Two property inspections a year | – | Included |
| Repairs arranged, within a limit you set | – | Included |
| Rent review notices | – | Included |
| Out-of-hours emergency line for tenants | – | Included |
| Compliance tracking (gas, EICR, EPC) | – | Included; certificates charged as below |
Safety certificates, when needed: Gas safety certificate £75; Energy Performance Certificate (EPC) £75; Electrical Installation Condition Report (EICR) £175. No VAT is added to certificates. See all fees.
Why landlords stay with us
The Jabbar family has let property in Stoke-on-Trent since 2000, and Aftab and Sophie Jabbar founded Five Towns Lettings in 2011. The second generation, Umaid Ahmad and Iman Jabbar, now work alongside them to grow the business. When you call, you speak to the family that runs it.
- Many of our properties are let through our own network of tenants and landlords, often before they reach the portals. When we do advertise, we use sites such as Zoopla.
- Rent reaches you around five working days after the tenant pays, unless we've agreed a different date with you.
- You get a statement with every payment and an invoice for every job.
- We agree a repair limit with you. Below it, we get the job done; above it, we ask first.
- Two inspections a year and an out-of-hours emergency line are included in Full Management.
How letting with us works
- Free rental valuationWe look at the property and tell you what it should let for, what it needs before letting, and which service suits you.
- Finding the right tenantWe match the property to applicants from our network first, then advertise if needed. Every applicant is referenced and right-to-rent checked.
- Move-inTenancy agreement signed, inventory and check-in completed, deposit registered with the Deposit Protection Service (DPS).
- Ongoing managementRent collected and paid to you with a statement, repairs arranged within your limit, inspections twice a year, compliance dates tracked.
What our clients say
Five Towns are currently managing my new purchases and I've been very happy with them. Always received my rent on time, have been notified of all my repairs, and property inspections done regularly with an update, what more can a landlord ask for. If you're looking for an actual qualified agent who knows what they are doing then Five Towns is the one for you.
Mr M Ahmed, landlord
Five Towns Letting managed to find a tenant for us so quickly there was no need to put up a "To Let" board at the property and the tenants given were excellent, we'll definitely be returning. We are both very grateful.
Dr Chauhan, landlord
My first visit to Five Towns Lettings was extremely helpful and reassuring, and within three months I received a moderate amount of the arrears, got the tenants evicted, and with the help of the Five Towns team got my property back up to scratch and re-let in less than two weeks.
Ms S Hocking, landlord
Very impressed with the level of service. I have used Five Towns before and will continue to do so in the future.
Miss K Palmer, tenant
Renting rules in England changed on 1 May 2026
The Renters' Rights Act ended section 21 notices and fixed-term assured shorthold tenancies. Our guide explains what it means for landlords, and what we handle for managed landlords.
Also at Five Towns Lettings
Looking to rent?
See what's available, or register what you're looking for and we'll contact you when something suitable comes up.
Property Sourcing
For landlords and investors: we find property in Stoke-on-Trent to match your budget and strategy, then let and manage it.
Property Investment
Sourcing, refurbishment and management for investors building a portfolio in the city.
Areas we cover
We let and manage property across Stoke-on-Trent's six towns and nearby areas. Read our area guides: Hanley, Burslem, Tunstall, Stoke, Fenton, Longton and Newcastle-under-Lyme.
Find out what your property could let for
A free, no-obligation rental valuation from a local family team that has let property in Stoke-on-Trent since 2000.